TREATMENT OF PERSONAL DATA
At blackandmore.com, it's our mission to give you an amazing experience from the moment you browse our many items and different brands until you receive your order.
As part of your shopping experience with us, we want to make sure that we protect and respect your privacy and treat all your personal data carefully.
We maintain the following principles when we process your personal data:
1. We collect and store data for these main purposes:
a. Processing and delivery of your order
b. Customer Service
c. Improving your user experience
d. Legal requirements
2. We collect only data that we need for the above purpose
3. We delete your personal data when we no longer need them
4. We do not sell your data
5. We keep your data safe
Below you can read more about how and why we collect and store your personal data - and what we do with them.
You can also read how to exercise your rights as data subjects with us, for example. Access your data.
COLLECTION AND USE OF YOUR PERSONAL DATA
COMPLETION OF YOUR ORDER
We need some important information from you to process your order. When you place an order with us, you provide us with your name, address, e-mail, phone number, payment information and of course which products you have ordered.
When you place an order, your payment is handled by our payment partners. Once your order is packed and ready for shipment, we will share your name, address, email and phone number with our delivery partners so we can complete your delivery.
Our payment partners and delivery partners are required to secure your data.
As all contact is made through Solveig Lynge Overgaard, the owner of blackandmore, there will be no further registration of personal data in connection with questions about order status, return of a product or the like.
IMPROVING YOUR USER EXPERIENCE
We are constantly striving to provide you with the very best user and shopping experience at blackandmore.com. We do this in different ways, but an important part of it is to be able to track how you browse our website. We do this by using cookies. We use Your browsing data and your orders to recommend you products that we think you would like.
If you choose to create a personal account, please provide us with your name and email address. You can also choose to give us your phone number and your address.
In your account you can see your shopping cart and your order history. This information is not shared with others.
In addition to the above processing of your personal information, we use and store your personal data to comply with legal requirements, such as accounting rules.
LEGAL BASIS FOR THE COLLECTION AND USE OF YOUR PERSONAL DATA
We collect and use your personal data on the following legal basis:
1. Our performance of a contract
- Completion of your order
2. Our legitimate interest
- Customer Service
- Improving your user experience
3. Your consent
- My account
- Cookie-based marketing
4. Our legal obligations
- Regulatory requirements
TREATMENT OF INFORMATION OUTSIDE THE EU
By these partners, your information may be processed or stored outside of the EU:
• Google, USA (data transfer protected by certification under EU and US privacy protection)
• Salesforce, USA (data transfer protected by certification under EU and US privacy protection and EU Commission Standard Contract Provisions).
What are cookies?
A cookie is a small text file that is stored on your computer's hard disk, smartphone or other IT equipment. It allows your computer / IP address to be recognized and information can be collected about the pages you visit and features that you implement.
Since cookies are not stored in our systems, we can not retrieve or delete cookies that you created by visiting one or more of our websites. However, you can delete all cookies that are placed on your computer by blackandmore and avoid new ones.
How to delete and avoid cookies
You should be aware that if you choose to disable the storage of cookies in your browser, we can not provide you with the best possible user experience on our website.
To remove existing cookies:
Click 'Features' in the far right-hand command bar / 'Security' / 'Clear Browser Data' / then set the checkbox next to 'Keeping Favorite Sites' and 'Cookies' / 'Delete' / 'OK'.
To avoid saving cookies in the future:
We only store your personal data as long as they are necessary to meet the purpose for which they are collected or to comply with the legal requirements, such as bookkeeping rules in the countries where we act. When this is not the case, the information will be deleted automatically.
You can always edit your information when logged in to your user account.
You can also send a request asking you to delete certain information or any personal information we have about you. We will follow the query unless we are required to store the information for legal reasons or to create, exercise or defend a legal claim.
As a consumer in the EU, your data protection right is covered by the general data protection regulation (GDPR). This means that your rights as data subjects are the same in all EU countries.
If you want to exercise your rights, please send us a request for data security at firstname.lastname@example.org
You can read more about your different rights below:
Right to insight
One of your most important rights is that you can get insight into the information we have registered about you. If you want insight, you will receive a copy of your personal data.
Right to be forgotten
Another important right in relation to your relationship with us is that you have the right to be forgotten, which means that you can send us a request asking you to delete the information we have registered about you. We may not be able to delete all information as we must continue to keep certain information in order to comply with legal requirements.
Right to object
You have the right to object to the processing of your personal data for special reasons. For example, you can object to the processing of your personal data for direct marketing purposes, including profiling.
Right to rectification
If you believe that the information we have registered about you is incorrect or incomplete, please let us know so we can update your information.
Right to restriction
Combined with some of your other rights, you may also request that we limit the use of your personal data, ie. instead of complete deletion or during our evaluation of your objection.
Right to data portability
You can send us a request to provide the personal data you provided us in a structured, commonly used and machine-readable format and to transfer the information directly to a particular recipient.
If you want to file a complaint about how we process your personal data, you can always contact our customer service team. You can also file a complaint with your local data protection authority.
For questions of any kind please contact blackandmore at mail: email@example.com
At blackandmore we are aware that you as a user of the webshop have an interest in knowing how we use the information that you leave behind you when you use www.blackandmore.com and to ensure that the information we come into possession of is not getting into the wrong hands.
To buy goods from blackandmore you must be registered as a customer, and the delivery requires a range of personal information that we collect. These details include name, phone number and email address.
We collect personally identifiable information either with the purpose of delivering the ordered warrant, or for the internal market research and statistics, or to send you newsletters and other information about blackandmore if you have requested it. When we collect personal information via blackandmore.com, we ensure that you are informed about exactly what information we collect and why. You may at any time notify blackandmore that you do not wish to receive newsletters or other communication from us.
Information provided to blackandmore will never be transmitted or sold in any way to third parties, and no personal information or data will be subject to other external disclosure without your consent.
As registered with blackandmore.com you always have the right to object to the collection and processing of your personal information. With certain limits you also have the right to inspect the information recorded about you. If need be, you have a right to correct in your personal information. Data is not stored or transmitted encrypted.
What is a cookie?
blackandmore want to protect your personal information, and therefore we pass no data on to third parties. All information collected will be used exclusively to operate, develop and improve www.blackandmore.com. We use "cookies" to collect information of a technical nature as well as for statistical purposes to measure the traffic on the website. All this information is non-personal information from which you will not be identified and which is gathered by the system administrator. We can, for example. see what browser you are using and whether you are visiting us from a mobile device or your computer, and this helps us to optimize our webshop to your exact needs.
What do you know about me?
We automatically detect your visit dates, IP address as well as data about your movements on www.blackandmore.com. This information will not be made up with your name or other personal information.
We use analysis tool Google Analytics to collect various information from your browser, including:
the site you came from
the search engine and the keywords you used
the specific pages on www.blackandmore.com visiting
how often and how long you visit the website
information about the add-ons in your browser
your browser height and width
the links you click on your IP address
your browser type (and mobile if you visit us through this)